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Customer Service Specialist with French

Customer Service Specialist with French
Recruitment process for this position and onboarding trainings are conducted online.

 
 What do you need to start?
  • Good communication skills
  • Good IT Knowledge
  • Fluent English written and oral skills
  • Fluent French written and oral skills
  • Awareness of ITIL and business processes would be an advantage
  • Attention to details
  • Flexibility  
What duties will help you grow?
  • Verification of priorities and data contained in the ticket as well as accuracy of solutions available
  • Assess and escalate high priority incidents and collaborate and support incident management process to the service restoration. Ensure effective escalation handshake
  • Identify opportunities for automation and shift-left towards self-help or level1
  • Script triggers and document for training situations that can help identify bigger problems (e.g.; a site is down, service in-accessible, virus issue etc) with some seeding initial events
  • Quality control of incidents: Providing feedback and learner methodology or tooling to first line analysts.  
What have we prepared for you?

Space where you can develop yourself: 
  •     Development programs, external courses & conferences, co-funding for certificates, NEXT platform with free access to TED talks, Coursera materials, articles and virtual trainings: MS Azure, AWS, Google Cloud or ServiceNow.  
  •     Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

Our legendary atmosphere: 
  •     We dont have a rigid dress code, but what we do have are awesome communities and world – changing initiatives. Theres always someone happy to start a day with a cup of coffee with you – even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:
  •     Well-being package (private medical care, additional life insurance & StayWell helpline).
  •     Referral bonuses for recommending your friends to Capgemini.
  •     Inspiro Audiobooks & MyBenefit access. 
  •     Offices in great locations, car leasing program, carpooling options and bicycle parking.  

 
Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services.  In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues. 
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours. Then, you can speak directly with our recruiters via Messenger.
 

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues. 
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours. Then, you can speak directly with our recruiters via Messenger.

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