Order Management Specialist with German

Order Management Specialist with German
Location:Kraków

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Inviting applications for the role of Order Management - Senior Process Associate with German!


You will help in collaborating closely with customers, distributors and agents in order to register their orders, perform checks and follow-ups for a major international company.


Responsibilities

  • Handling customer requests and Booking of Orders in the ERP system
  • Ensure resolution to customer requests
  • Collecting information from logistics partners and informing customers regarding availability and deliveries;
  • Checking and solving potential issues between client purchase orders (PO) and system information;
  • Communicating with the warehouse and forwarders and efficiently lead the delivery process to ensure return of goods to the final recipient
  • Daily monitoring the assigned orders and customer requests
  • Solving issues regarding damaged goods, shipment delayed, etc.
  • Handling any issues, looking for solutions along with all the parties involved

Qualifications:

  • Very good knowledge of German C1, English min B2, Polish B2
  • Similar work experience
  • Good MS Office (especially MS Excel) knowledge
  • SAP nice to have
  • Analytical thinking and self-starter
  • Personal culture and client management expertise
  • High motivation and ability to learn
  • Ability to work under time pressure

What can we offer? 

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Insurance, Luxmed, Multisport, Lunchpass Card

 

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