Working hours: 2 shifts between 07:00 AM – 07:00 PM
- Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement,
- Restore loyalty with members & employees through multi-channel communications,
- Effectively recognize problems and limit damage to trust by performing relevant research, analyzing data, and using appropriate tools, resources, and subject matter experts,
- Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients,
- Drive efficiency gains by identifying, communicating, and taking action on gaps in existing workflows,
- Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward.
- Excellent verbal and written English & Dutch (min B2),
- 2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution,
- Experience in multiple communication channel queue environments both phone and email support,
- Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills,
- Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries,
- Experience analyzing data, trends, and client information to identify product or service enhancement opportunities,
- Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications,
- Ability to multitask using different media programs.
- Extensive benefits package: (private medical healthcare including dental care, life insurance, cafeteria benefits),
- Full equipment and paid training provided from the first day of work,
- Open-minded and multinational environment,
- Opportunity to be part of a global organization focused on the development,
- Professional development and a clear career path,
- Training & development opportunities including language courses.
About our Candidate Privacy Statement:https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
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