Doradca Handlowy

Team Leader with Spanish / Russian / Portuguese

Gdańsk

Monday-Friday, regular working hours

Responsibilities:

Manage team size of 15-20 agents.
Supervise the agents, manage their performance, staffing.
Drive operation to meet service levels & provide escalation support.
Enforce real time adherence in all Work Types within the scope of operation
Monitor the volume of Jobs, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs
Constant interaction with customer, reporting site performance; including but not limited to staffing compliance, skilling status
Provide visibility and reporting capabilities of KPIs.
Should be fluent in preparing reports / graphs / Pivot reports / dashboards etc
Must be very familiar with Excel formulas / functions etc.

You have

Team Management experience in a similar work environment preferred.
Goal and result oriented mindset
High level of attention to details
Excellent written communication skills (English and respective language)
Integrity and professional ethics
Working experience of MS Excel – Highly Desirable. Few examples are but not limited to
- Lookup Functions – VLOOKUP, XLOOKUP
- Logical Functions – IF, AND, OR, XOR
- Text Functions – FIND, SEARCH, PROPER, TRIM, CONCATENATE
- Formatting & Auditing

We offer

Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
Pleasant and inspiring working atmosphere.
Professional development and clear career path.
Training & development opportunities.
Competitive salary with cafeteria benefits.

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.