Client Service Delivery Administrator with German

As a member of your team, you’d be responsible for providing administrative support in terms of available insurance policies by coordinating, validating, and verifying the data as well as directly contacting the DACH teams to deliver the best solutions available on the market!

The Administrators responsibilities include back-office activity such as:

• Preparing various reports & performing administrative tasks based on policy documentation
• Following the procedures and guides for the scope of work
• Acting as a SME for processes and resolving issues
• Participating in projects aimed at process improvement
• Participating in transition projects
• Conducting trainings for new joiners / other colleagues
• Continuously giving and asking for constructive feedback
• Coaching and mentoring less experienced colleagues
• Ensuring process documentation is up-to-date
• Actively attending / leading meetings with the team, internal clients
• Suggesting and implementing changes to tools and documentations needed to support effective service delivery
• Suggesting process and/or system improvements to team manager & team coordinator
• Participating actively in problem solving
• Working closely with other teams/internal clients to ensure that all work is carried out in a timely manner and to a high standard
• Cooperating closely with team coordinator as well as the team and making sure all SLAs are met
• Performing tasks assigned by manager

Domain Knowledge

• Good knowledge of insurance market

Technical Skills

• Good Excel skills
• Basic computer software/ application usage

Analytical Skills

• Ability to analyze processes and identify areas for improvement
• Ability to identify and respond to risks
• Excellent attention to detail
• Strong ability to think creatively

Communication Skills

• English and German - minimum B2+ on CEFR scale
• Excellent communication skills
• Understanding and applying appropriate communication style

Time Management

• Able to meet tight deadlines under time pressure
• Able to prioritize tasks according to volumes
• Excellent time management and organizational skills

Work ethos

• Strong work ethic