Consumer Care Consultant

Consumer Care Consultant
Miejsce pracy: Szczecin
Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Szczecin we are Business Centre that is responsible for global financial operations, orders administration, HR and IT support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!

About the department

The job is located in Piastów Office Center – a modern and comfortable work environment. The department is mainly responsible for preparing documents for invoicing, handling prescriptions and entering orders for customers. In addition to that we interact with our internal nurses and patients to provide information in response to inquiries about orders and corrections of the data in the systems.
 
We offer a possibility to cooperate with German partners. Join a team of Consumer Care Consultants to grow your career in an international environment, where you will be able to develop your language skills and grow within the company.
 
Currently, we are looking for a new colleague for a temporary contract (approx. 18 months) with a possibility to be prolonged.

About the team

We are a team within CP Homecare structure that has been existing in our centre since 2019. We answer customer emails and offer support for our Coloplast Nurses via phone. We are a modern hybrid solution, where we combine Backoffice work with calls. However, we are still not a typical call center. 
 
The job 
You will be mainly responsible for: 
  • Attend to inbound and outbound telephone calls in accordance with standard operating procedures
  • Answering the e-mails from the patients
  • Ensuring that deadlines and Service Level Agreements are met
  • Providing a high-quality level of customer care
  • Managing data in Salesforce system
  • Participation in various projects pointed out by management 
  • Building positive working relationships with internal and external stakeholders
Qualifications:
  • Min. 1 year of experience in a customer service environment
  • Knowledge of German (min. B1)
  • Knowledge of English (min. B1)
  • Knowledge of Microsoft Office tools 
  • Availability to travel 3-4 times per year (visits in Coloplast Hamburg office)
  • Ability to work one day per week between 09.00-17.00 other days: 08.00-16.00
  • Ability to work with tight deadlines
  • Ability to plan and prioritize tasks
  • Ability to collaborate within and across teams
We Offer:
  • Fixed-term contract for 18 months
  • Remote work possibilities
  • Flexible working hours, Mon-Fri
  • International work environment with Scandinavian culture
  • Opportunity to use and develop foreign languages in daily work
  • Fantastic work atmosphere full of respect and partnership
  • Internal trainings
  • Great company events
  • Sports card 
  • Private medical care
  • Restaurant card
  • Holiday bonus and occasional cards
Thats not all! We have even more for you!
  • Modern workplace
  • No dress code zone
  • Delicious coffee and fresh fruits
  • Transportation co-funding
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.
APLIKUJ TERAZ

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