Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Coloplast Business Centre we are responsible for global financial operations, orders administration, HR and IT support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!
Global Commercial Support department is responsible for providing support to various Commercial activities of Coloplast across the Globe. We provide services and cooperate in areas of B2B & Direct Sales, Consumer and Digital Marketing and many others. We are a part of Business Support organization with close connections with Commercial Operations Team in HQ.
About the job
Customer Activation Manager will have Global responsibility for promoting and activating onboarding of B2B Customers to Coloplast offering in area of Sales Order intake within Customer Activation Program (CAP). The ambition of this role is to drive the digitalization and automation of Sales Order intake processes, onboard customers to the digital offering and decide on best automation match for them.
- You will be the one Global point of contact to the markets in regards to Customer Activation Program and your main responsibilities will be:
- Maintain, update and analyze CAP based on the current circumstances
- Provide and update onboarding plan to external suppliers
- Create and maintain guidelines for markets in regards to customer onboarding
- Promote internally and externally digital offering within B2B sales order area and explain how to implement offered solutions
- Prioritize customer activation order
- Coordinate technical activities with EDI (Electronic Data Interchange) Coordinator
- Prepare and update timelines for the project
- Follow up and present KPIs that would measure the progress of implementation
- Stay up to date with the latest trends in digital sales and best practices
- Good knowledge of B2B Sales Order business area
- Proven work experience as a Customer Service and/or Sales Representative, preferably from an international company
- Experience in direct stakeholder management, project management and business negotiations
- Proven track record of success within the area, preferably in Customer Activation
- Track record of strong skills within cross functional, organizational and culture collaboration and ability to see the bigger picture
- Fluent in English, spoken and written
- Good knowledge of Microsoft Office (especially Power Point and Excel)
- Excellent selling, communication and negotiation skills
- Highly motivated and target driven
- Self-confidence and proactiveness
- Strong communication and decision-making skills
- Process improvement mindset
- Business oriented
- Szczecin office location or remote work
- Challenging tasks and growth opportunities in a motivating work environment
- Gaining experience in an international organization
- Competitive salary with attractive benefit package
- Private medical care
- Sports card
- Transportation co-funding
- Restaurant card
- Holiday bonus and occasional cards
- We offer support with relocation to Szczecin or possibility to work remotely
- Modern workplace
- No dress code zone
- Great winter and summer events, and family picnics
- Delicious coffee and fresh fruits
- Internal trainings
- Opportunity to use and develop foreign languages in daily work
- Fantastic work atmosphere full of respect and partnership
- Support in relocation, if needed
We will take candidates into the recruitment process continuously so do not hesitate to apply on-line via our job portal. We will close the position down once we have found the right candidate.
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