- Answer phone calls, e-mails, live chats, and messages on social media from customers.
- Help customers with issues related to the service, troubleshoot on the customers behalf, and solve the customers problems to the best of your ability.
- Work shifts: morning 8:00-16:45, afternoon 15:15-00:00 Monday to Sunday. (Local time)
- Phone calls are inbound, no cold calling.
- Native Macedonian and communicative level of English in both oral and written.
- Suitable for people without experience.
- Good computer skills and good knowledge of MS Office.
- Ability to quickly identify customers’ problems and needs.
- Ability to set priorities and manage daily responsibilities effectively.
- A client-oriented approach, patience, and strong communication skills.
- Team players with the ability to also work independently.
- Possibility of working from home.
- Attractive salary.
- Attractive bonuses according to the performance.
- Daily use of foreign languages, especially English.
- Opportunity to develop a career within a multinational environment.
- Team-building events.
- Fully paid training to prepare you for direct contact with customers.
- Team leader support at every stage of cooperation.
- Coaching, mentoring to improve your qualifications.
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