- Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
- Follow established procedures to address customer needs promptly and professionally.
- Process warranty claims and coordinate repair services for customers.
- Provide technical troubleshooting support and guidance.
- Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
- Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
- Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.
- at least C1-level proficiency in Polish language, both written & verbal.
- B2 English language skills.
- Proven experience in a Customer Service role, ideally within consumer products.
- Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites).
- Competence in Microsoft Office.
- Ability to empathize with customers while maintaining an objective perspective.
- Excellent telephone manner and ability to handle queries quickly and efficiently.
- Team-oriented with a positive attitude and ability to support colleagues.
- High school graduate or similar.
- Previous experience in customer service with or in a Contact Centre.
- Experience in complaint handling to ensure customer satisfaction.
- Familiarity with Social Media and/or E-Commerce platforms.
- Experience in cross-selling or up-selling product.
- Interested in new technologies such as AI.
- Work in a modern office at Global Office Park, right in the heart of Katowice.
- Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.
- Attractive bonus for recommending your friends to work with us.
- Friendly, international work environment.
- Many opportunities for career development.
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