- Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
- Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
- Collaborate with colleagues to enhance the overall customer experience.
- Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
- Exhibit warmth and enthusiasm in every customer interaction
- Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
- 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
- Strong communication skills, with a minimum C1 level in Danish.
- Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
- Excited about the opportunity to contribute to Volkswagens continued success and growth in the automotive sector.
- The ability to stay composed, tactful, and solution-focused when interacting with customers.
- Strong attention to detail and organizational skills.
- Excellent problem-solving skills and a creative, solution-oriented mindset.
- A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.
- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.
- Familiarity with CRM systems
- Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.
- Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
- Remote work from home
- Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
- Stable full-time employment based on an employment contract
- Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
- Team-building events to foster a collaborative work environment.
- Team leader support at every stage of cooperation.
- Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.
Podobne oferty:
07.06.2025
Customer Support with Spanish
Firma: Concentrix
Lokalizacja: śląskie / Katowice
Your responsibilities providing a comprehensive service to Ryanair airline passengers assisting passengers via incoming calls/chat/e-mail providing general information supporting passengers with travel difficulties providing information on issues related to baggage, ticket reservations and flight rescheduling - anything that...
07.06.2025
Specjalista ds. Obsługi Klienta z Włoskim
Firma: Concentrix
Lokalizacja: śląskie / Katowice
Obsługa klientów linii lotniczych poprzez rozmowy telefoniczne, chat i e-mail, oferowanie informacji oraz rozwiązywanie problemów związanych z podróżami, rezerwacjami i bagażem. Biegłość w języku włoskim (min. C1) i angielskim (B2), komunikatywność, umiejętność obsługi MS Office, gotowość do pracy...
07.06.2025
Konsultant ds. Wsparcia Klienta z językiem włoskim
Firma: Klient portalu Praca.pl
Lokalizacja: śląskie / Katowice
Zapewnianie kompleksowej obsługi klientów. Wsparcie klientów przez rozmowy telefoniczne, czat i e-mail. Udzielanie informacji o bagażach, rezerwacjach biletów, przekładaniu lotów. Rozwiązywanie codziennych problemów klientów. Obsługa reklamacji i problemów. Znajomość włoskiego (min. C1) i angielskiego (B2)....
