- Responding to customer inquiries via phone, chat, and email, representing Group with professionalism and enthusiasm.
- Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
- Collaborate with colleagues to enhance the overall customer experience.
- Staying updated on Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
- Exhibit warmth and enthusiasm in every customer interaction
- Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
- 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
- Strong communication skills, with a minimum C1 level in Italian.
- Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
- Excited about the opportunity to contribute to Volkswagens continued success and growth in the automotive sector.
- The ability to stay composed, tactful, and solution-focused when interacting with customers.
- Strong attention to detail and organizational skills.
- Excellent problem-solving skills and a creative, solution-oriented mindset.
- A passion for continuous learning and adapting to new technologies and processes at Group.
- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.
- Familiarity with CRM systems
- Interest in the automotive industry, with a passion for cars and Group’s cutting-edge technology.
- Support the Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
- Remote work from home
- Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
- Stable full-time employment based on an employment contract
- Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
- Team-building events to foster a collaborative work environment.
- Team leader support at every stage of cooperation.
- Grow your career while contributing to the future of luxury automotive experiences with Group.
Podobne oferty:
17.03.2025
Doradca klienta z j. niemieckim
Firma: Klient portalu Praca.pl
Lokalizacja: zachodniopomorskie / Szczecin
Ukończenie 6-tygodniowego, płatnego szkolenia wprowadzającego. Obsługa klientów poprzez przychodzące połączenia, wsparcie w rozwiązywaniu problemów technicznych i prowadzenie dokumentacji zgodnie z procedurami firmy. Proaktywne wykrywanie i rozwiązywanie błędów. Biegła znajomość języka niemieckiego (min....
17.03.2025
Technical Supporter with Dutch - Networking
Firma: Concentrix
Lokalizacja: zachodniopomorskie / Szczecin
As a Technical Support Advisor I, you will play a critical role in supporting, helping our clients in overcoming their technical challenges and ensuring they have a seamless experience with our products. Your day-to-day responsibilities include: Customer Support: Provide top-notch technical assistance through telephone, email,...
17.03.2025
Technical Supporter with French - Networking
Firma: Concentrix
Lokalizacja: zachodniopomorskie / Szczecin
As a Technical Support Advisor I, you will play a critical role in supporting, helping our clients in overcoming their technical challenges and ensuring they have a seamless experience with our products. Your day-to-day responsibilities include: Customer Support: Provide top-notch technical assistance through telephone, email,...
