Customer Service Specialist with German

Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 500). Our industrial tool businesses build the tools that build your world. Our brands: Stanley, Black&Decker, DeWalt, Porter-Cable, Mac Tools, Facom, Usag, Bostitch.

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Customer Service Specialist with German
Miejsce pracy: woj. opolskie

Workplace: Poznań / remote work


As a Customer Service Specialist, you will be a person responsible for processing customers orders and warranties in SAP and Esker, handling disputes, mails, phones and quotations for GALP region.


You will be a full-time Customer Service Team member daily tasks will include:
  • triage of the incoming emails
  • answering phones and emails from the client
  • handling disputes
  • collaboration with teams to reach common goals or to prevent backlogs
  • preparing and completing reports to monitor the workload
  • creating and updating internal procedures related to order entry
  • participating in quality improvement / team meetings
  • pricing management on the order level
In this role we are looking for someone who is/has:
  • fluent German - must have
  • communicative English
  • previous experience in customer service
  • fulfill of business commands required in connection with the performed function, consistent with competences and skills
  • active participator in corporate programs: OPR, Gallup, and others
  • active participating in the creation and performance of duties in accordance with the procedures applicable in the Customer Service
  • ensuring high quality of work
  • compliance with the Stanley Black & Decker Code of Values and Code of Ethics
We Offer:
  • An international working environment where the team is focused on helping proceed orders and support coworkers
  • Flexible hours (start 7:30 – 9:30) and spend a lot time on Home Office! :)
  • Multisport cards, Edenred Cards and tickets to cinema to spend free time with your family and friends

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