- As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.
- Responding to general questions about credit card products, self-services and mobile/web apps.
- Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters.
- Managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.
- Stick to regulations and processes.
- Protect our clients sensitive data.
- Fluent in German (minimum C1 level) and very good command of English (minimum B2 level).
- Excellent communication and interpersonal skills.
- Strong ability to assess customer needs and provide tailored solutions.
- High level of flexibility and adaptability to evolving topics.
- A customer-focused mindset with the ability to remain calm and empathetic in various situations.
- Sales orientation is a plus, as cross-selling and upselling may become part of the role over time
- Good computer skills
- A dynamic, international work environment in one of the worlds leading customer experience companies.
- Comprehensive training and onboarding, so you feel confident from day one.
- Work at home (100% remote from Poland) and IT devices.
- Opportunities for professional development (Concentrix Academy and mentoring programs for the future Team Leaders and Operational Managers).
- Private medical healthcare, and life insurance.
- Multisport card or MyBenefit vouchers.
- Language classes.
- Refer a Friend and Earn - bonuses for the friends recommendations.
- An access to the e-learning platforms: LinkedIn Learning, Concentrix University.
- Flexible working schedule with additional compensation for night shifts.
- A diverse and inclusive culture that values your ideas and individuality.
- Well-being programs, team events and employee engagement activities.
Podobne oferty:
06.12.2025
Customer Advisor with Swedish
Firma: Concentrix
Lokalizacja: mazowieckie / Warszawa
Become a Hero: Provide essential support via phone, email, or chat, ensuring users have the best experience. Tech-Savvy Superhero: Provide assistance to customers, ensuring they never miss out on any service experience. Empathetic Professional: Resolve customer complaints with a smile, fostering satisfaction and trust....
06.12.2025
Customer Advisor with Danish
Firma: Concentrix
Lokalizacja: mazowieckie / Warszawa
Become a Hero: Provide essential support via phone, email, or chat, ensuring users have the best experience. Tech-Savvy Superhero: Provide assistance to customers, ensuring they never miss out on any service experience. Empathetic Professional: Resolve customer complaints with a smile, fostering satisfaction and trust....
06.12.2025
Sprzedawca w markecie budowlanym
Firma: Klient portalu Praca.pl
Lokalizacja: mazowieckie / Warszawa, Białołęka
Aktywna sprzedaż produktów i adaptacja oferty do potrzeb klientów, Zarządzanie procesami zamówień, od ich realizacji po monitorowanie stanów magazynowych, Utrzymywanie odpowiedniej ekspozycji towarów, zgodnie z firmowymi standardami. Proklienckie nastawienie i otwartość na kontakt z ludźmi, Chęci do rozwoju i...
