Customer Support Specialist with German

Customer Support Specialist with German
Location: Gdańsk (on-site)
Company: Foundever
Pay rate: 49 PLN/hour (gross), equivalent working time system
Relocation package: 5500 PLN gross
 
If you speak German fluently, enjoy working with people, and want to join one of the most recognized brands in the travel industry – this opportunity is for you!
 
At Foundever, you will:
  • Communicate daily (by phone and email) with customers from the German market,
  • Support clients with travel- and booking-related inquiries (AirBnB),
  • Ensure every customer ends the conversation with a smile,
  • Work with a friendly, supportive team that truly loves what they do,
  • Have a real impact on how customer service looks for one of the most famous travel brands.
Our requirements:
  • We’re not looking for perfection – we’re looking for great people to work with.
We’re looking for you if you:
  • Speak German fluently (C1 level),
  • Have a good command of English (B2 level),
  • Are comfortable using a computer and MS Office,
  • Have empathy, professionalism, and a proactive attitude,
  • Want to grow – with us, you really can (92% of our managers started in this position!).
What you’ll gain by joining Foundever:
  • Attractive financial bonuses:
    • monthly bonus for meeting performance goals,
    • PLN 3,000 gross attendance bonus,
    • PLN 5,500 gross relocation bonus,
  • Development from day one: training, e-learning platforms, and real career growth opportunities,
  • A benefits package that really works: Multisport card, private medical care, eyewear allowance, gifts for children, vacation subsidies,
  • Modern office in Gdańsk: great coffee and even better atmosphere,
  • Wellbeing programs: we care about mental health and work-life balance.
Why join us?
 
At Foundever, we believe that great customer service starts with happy employees. We provide you with space to grow, job stability, and a team where you’ll truly enjoy working.
 
Take the next step in your career – join our project and help us create exceptional customer experiences together!
 
The controller of your personal data is Foundever® with its registered office at ul. Taśmowa 7, 02-677 Warsaw, Poland.
Your personal data will be processed for the purposes of conducting the recruitment process, including the assessment of your application and contacting you regarding potential employment.
The legal basis for processing your personal data is Article 6(1)(b) GDPR (taking steps prior to entering into an employment contract), Article 6(1)(c) GDPR (compliance with legal obligations), and Article 6(1)(f) GDPR (the legitimate interest of the controller consisting in conducting the recruitment process).
Recipients of your personal data may include entities supporting the recruitment process, such as recruitment system providers, as well as other entities within the Foundever group, in accordance with applicable data protection laws.Your personal data will be retained for the duration of the recruitment process and thereafter for the period required by applicable laws and internal data retention policies.
You have the right to access your personal data, request rectification or erasure, restrict processing, object to processing, and lodge a complaint with the competent supervisory authority.
In matters related to the processing of personal data, you may contact the Data Protection Officer at Privacy@Foundever.com.
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