Working hours: 2 shifts between 07:00 AM – 07:00 PM
- Primary responsibility for research and resolution of internal and external customer queries to trust, privacy, and security incidents in line with the Privacy Policy and User Agreement,
- Restore loyalty with members & employees through multi-channel communications,
- Effectively recognize problems and limit damage to trust by performing relevant research, analyzing data, and using appropriate tools, resources, and subject matter experts,
- Establish effective cross-functional working relationships across multiple business units and organizational levels to best assist our members & clients,
- Drive efficiency gains by identifying, communicating, and taking action on gaps in existing workflows,
- Actively participate in cross-functional, global initiatives by identifying potential current or future site-related risks and providing recommendations to drive our business forward.
- Excellent verbal and written English & Dutch (min B2),
- 2+ years of experience in one or more of the following areas: customer support, complaint resolution, or account management supporting a product/solution,
- Experience in multiple communication channel queue environments both phone and email support,
- Ability to provide extraordinary customer service with high levels of integrity and confidentiality using common sense, problem-solving, and analytical skills,
- Strong attention to detail, effective time management skills, ability to diagnose issues and execute resolutions of complex problems and escalated client inquiries,
- Experience analyzing data, trends, and client information to identify product or service enhancement opportunities,
- Experience using Microsoft Office products and strong working knowledge of PC-based Internet and software applications,
- Ability to multitask using different media programs.
- Extensive benefits package: (private medical healthcare including dental care, life insurance, cafeteria benefits),
- Full equipment and paid training provided from the first day of work,
- Open-minded and multinational environment,
- Opportunity to be part of a global organization focused on the development,
- Professional development and a clear career path,
- Training & development opportunities including language courses.
About our Candidate Privacy Statement:https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Podobne oferty:
14.05.2024
Customer Technical Support Representative with German
Firma: COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Lokalizacja: pomorskie / Gdańsk
Working hours: 2 shifts within 07:00 AM – 07:00 PM What we do At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses - helping them go from doing digital to being digital. In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients,...
14.05.2024
Customer Technical Support Representative with Italian
Firma: COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Lokalizacja: pomorskie / Gdańsk
Working hours: 2 shifts within 07:00 AM – 07:00 PM What we do At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various...
14.05.2024
Customer Technical Support Representative with French
Firma: COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Lokalizacja: pomorskie / Gdańsk
Working hours: 2 shifts between 07:00 AM –3 PM; 11 AM - 07:00 PM What we do: At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses — helping them go from doing digital to being digital. In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support...