Team Leader with Spanish / Russian / Portuguese

Team Leader with Spanish / Russian / Portuguese

Monday-Friday, regular working hours


  • Manage team size of 15-20 agents.
  • Supervise the agents, manage their performance, staffing.
  • Drive operation to meet service levels & provide escalation support.
  • Enforce real time adherence in all Work Types within the scope of operation
  • Monitor the volume of Jobs, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs
  • Constant interaction with customer, reporting site performance; including but not limited to staffing compliance, skilling status
  • Provide visibility and reporting capabilities of KPIs.
  • Should be fluent in preparing reports / graphs / Pivot reports / dashboards etc
  • Must be very familiar with Excel formulas / functions etc.


You have
  • Team Management experience in a similar work environment preferred.
  • Goal and result oriented mindset
  • High level of attention to details
  • Excellent written communication skills (English and respective language)
  • Integrity and professional ethics
  • Working experience of MS Excel – Highly Desirable. Few examples are but not limited to
    • Lookup Functions – VLOOKUP, XLOOKUP
    • Logical Functions – IF, AND, OR, XOR
    • Formatting & Auditing
We offer
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
  • Pleasant and inspiring working atmosphere.
  • Professional development and clear career path.
  • Training & development opportunities.
  • Competitive salary with cafeteria benefits.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.

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