- As a Technical Support Advisor I, you will play a critical role in supporting, helping our clients in overcoming their technical challenges and ensuring they have a seamless experience with our products. Your day-to-day responsibilities include:
- Customer Support: Provide top-notch technical assistance through telephone, email, and chat, addressing issues related to hardware, software, and other client products.
- Problem Solving: Efficiently diagnose and resolve technical problems, ensuring high customer satisfaction with each interaction.
- Quality Assurance: Maintain our high standards of customer service, delivering consistent, quality support.
- Collaboration: Partner with Level 2 support teams to identify and solve emerging technical issues, contributing to continuous improvement in our support processes.
- Language Proficiency: Advanced (B2/C1) level in French and Good (B2) level in English to effectively communicate with our diverse client base.
- Technical Skills: Proficiency in PC usage and a good understanding of networking technologies.
- Customer Focus: A strong commitment to providing excellent customer service with keen attention to detail.
- Problem-Solving Ability: A knack for quickly identifying and resolving issues.
- Communication Skills: Exceptional verbal and written communication skills.
- Experience: Previous experience in customer service or technical support is advantageous but not required.
- Employment with regular labor contract (Umowa o pracę)
- Attractive salary package
- Engaging trainings
- Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
- Talent Development Program: a transparent career paths and promotions
- CNX Academy: with mentoring program
- CNX University: with unlimited online trainings available
- Refer a friend: bonus for recomending a friend up to 4000pln
- Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite
- Modern office in the heart of Szczecin center
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