Contract type: Fixed-term contract (3 months)
Work model: On-site training followed by remote work
- Provide premium customer care.
- Support customers with product-related questions, orders, account inquiries, and general assistance.
- Guide customers through solutions in a clear, friendly, and engaging way.
- Build trust and rapport by adapting your communication style to each customer’s needs.
- Represent the brand with authenticity, enthusiasm, and professionalism in every interaction.
- Educate customers about product features, benefits, and available solutions.
- Troubleshoot basic product, application, and connectivity-related issues.
- Identify customer needs and provide personalized support.
- Take ownership of customer cases and ensure appropriate follow-up until resolution.
- Share customer feedback and recurring topics to support continuous improvement.
- Very good English skills (C1 level or higher).
- Minimum 1 year of experience in customer service (chat and/or phone support).
- Strong customer service mindset with a passion for creating premium customer experiences.
- Exceptional verbal and written communication skills.
- High emotional intelligence and the ability to build trust and rapport with customers.
- Strong ability to represent and advocate for a global brand during customer interactions.
- Customer-focused approach with the ability to understand customer needs and provide personalized solutions.
- Confident and positive communication style with strong influencing skills.
- Ability to explain product value and benefits in a clear and engaging way.
- Strong problem-solving skills and ability to make sound decisions in dynamic situations.
- Attention to detail and ownership of customer cases.
- Ability to work with CRM systems and knowledge bases.
- Curiosity and willingness to learn about new products, technologies, and customer needs.
- Paid onboarding and comprehensive training to help you succeed in your role.
- The opportunity to support customers of an innovative global wearable technology brand.
- Initial onsite training in our Gdańsk or Warsaw office, followed by the opportunity to work from home.
- A friendly and supportive international work environment.
- Private medical care and a Multisport card.
- Access to internal learning platforms and training resources.
- Wellbeing initiatives supporting a healthy lifestyle.
- Subsidy for prescription glasses.
- Employee Assistance Program and wellbeing initiatives.
- Support from experienced Team Managers and Trainers throughout the project.
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